Cancellations, returns & exchanges

Looking to return or exchange? 

To start a AUSTRALIA return, please contact: salty@saltyboathire.com

Please note international orders and sale items are final sale, and cannot be returned or exchanged. 

Salty Boat Hire Pty Ltd is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept returns on full-priced, non-international orders within 14 days of delivery, and exchanges within 30 days of delivery. Please note we share the cost of return processing with our customers and charge a $10AUD restocking fee. 

Return items must be in new condition with original tags attached.

Please contact our customer service team with any questions: salty@saltyboathire.com

Strong Wind Cancellations of Yacht Charters

All our boats have sun and rain protection. If it is rainy, we still expect you to go. If the winds are dangerous (over 25 knots over a continuous period of 3 hours) our hire bookings will be cancelled and you will receive a full refund less $500 administration fee.  Any irreversible expenses incurred by the charter vessel operator for this particular charter, such as skipper / captain and crew costs, wharf fees, catering already prepared, or any associated fees will also be to the expense of the Charterer in addition to the $500 administration fee.

Any irreversible expenses incurred by the charter vessel operator for this particular charter, such as wharf fees, catering already prepared, or any associated fees will be to the expense of the Charterer.  

Postponements of Hire Boats and Yacht Charters

We understand that things happen and you may not be able to make your scheduled booking.

Power Boat Self Drive Rentals: If you give us three working days notice (by email), we can change your booking with a $100 charge.  Inside of three days , you will forfeit your payments if you cant make the scheduled date and or time. 

Sailing Skippered Charter Boats:

Cancellation by Client. All moneys already paid by the Client by that day of cancellation shall be forfeited.

Postponements. Bookings can be postponed with 6 weeks written notice minimum. Rescheduled dates are to be inside of 12 months from the original booked date and time. The Rescheduled date needs to be booked with Salty Boat Hire by the Client but is subject to availability. Postponements are subject to an additional Postponement Administration Fee of 10% of the total Charter Fee paid by the Client. Any irreversible expenses incurred by the Operator such as wharf fees, special Costs requiring more than 6 weeks’ notice period or any associated fees will be to the expense of the Client.